Market Genie leverages cutting-edge data capture technology to analyze local, regional, and national market activity, providing shop owners with a clearer understanding of their competitive landscape. By integrating seamlessly with AutoVitals’ Business Control Panel, users can compare their shop’s performance against anonymized industry benchmarks, gaining a strategic edge in optimizing pricing, service offerings, and operational decisions.

“We’re thrilled to partner with Market Genie to bring real-time market intelligence directly into the hands of shop owners,” said Jennifer Thronson, COO at AutoVitals. “Market Genie’s ability to compare shop data to national benchmarks strengthens our mutual client’s ability to make data-driven decisions, improve efficiency, and maximize profitability.”  

Market Genie’s secure and anonymized data collection ensures that user information remains private while still delivering critical insights that help shops refine their strategies. Shops utilizing AutoVitals and Market Genie can leverage this integration to:

• Benchmark key performance metrics against local and national trends.
• Identify emerging market patterns and adjust business strategies accordingly.
• Optimize workflow and service pricing to stay competitive.
• Increase revenue and profitability with data-backed decision-making.

“Market Genie was created for shop owners, by shop owners, with the mission of giving shop owners real time visibility into how they are doing versus the competition,” said Parham Parastaran, Founder of Market Genie. “By partnering with AutoVitals, we’re enabling even more shop owners to harness the power of real-time market data and take their businesses to the next level.”

This collaboration marks a significant step in empowering independent auto repair shops with the advanced analytics and insights they need to thrive in an increasingly competitive market. 

About AutoVitals 

AutoVitals is the only complete shop success solution driving profitable growth for the independent auto repair shop industry. AutoVitals solutions include digital vehicle inspections (DVI), workflow automation, CRM, websites, and digital marketing. Learn more about how AutoVitals solutions help auto repair shops sell more recommended jobs, manage a greater car count, and maintain their highest standard of customer service at www.autovitals.com.

About Market Genie  

Leveraging real-time data, Market Genie gives you precise trends and benchmarks around local, regional, or national automotive repair & tire shop activity. Market Genie’s analytics are creatively simplified and summarized, allowing shop owners to understand, in real-time, market insights in order to improve operations, make better business decisions, and gain a competitive edge in the marketplace. Market Genie does this safely and securely, anonymizing data and emphasizing privacy and security for every user on the platform. Learn more at www.marketgenie.app.

Contact Information:
Lauren Thunen
Manager, Marketing & Lead Generation
lauren.thunen@autovitalsinc.com

The post AutoVitals Partners with Market Genie appeared first on AutoVitals.

The upgraded Workflow Status Notifications enable shops to send real-time updates to their customers whenever their vehicle moves to a new status in the shop, like “Inspection Complete,” “Waiting for Approval,” “Work in Progress,” and “Vehicle Ready for Pick Up.”  

Key Benefits of the Enhanced Workflow Status Notifications Include:

• Modernized Templates: Designed to match evolving customer preferences for streamlined and professional communication.
• Step-by-Step Transparency: Notifications clearly indicate the current workflow step and remaining steps in the vehicle repair process, offering unparalleled clarity.
• Clear Calls to Action: Customizable CTAs ensure customers always know what to do next, reducing delays in approval and decision-making.  

Customizable Features for Workflow Notifications:
Shops can tailor their notifications to suit their unique operations and communication style. Options include:

• Customizing their shop’s workflow steps for comprehensive customer insight.
• Adding custom messages with dynamic fields such as the customer’s name, service advisor details, inspection URL, shop information, repair order number, and vehicle details (year, make, and model).

“Effective communication is the cornerstone of a great customer experience, and these enhanced Workflow Status Notifications give our shops a significant edge over competitors. By offering customizable notifications and unparalleled transparency into the repair process, we’re empowering shops to exceed customer expectations and build lasting trust,” said Jennifer Thronson, COO at AutoVitals.

For more information on the new Workflow Status Notifications and how they can help your shop stand out, request a product demonstration at ww.autovitals.com/demo. 

About AutoVitals

AutoVitals is the only complete shop success solution driving profitable growth for the independent auto repair shop industry. AutoVitals solutions include digital vehicle inspections (DVI), workflow automation, CRM, websites, and digital marketing. Learn more about how AutoVitals solutions help auto repair shops sell more recommended jobs, manage a greater car count, and maintain their highest standard of customer service at www.autovitals.com.

Contact Information:
Lauren Thunen
Manager, Marketing & Lead Generation
lauren.thunen@autovitalsinc.com

The post AutoVitals Releases Enhanced Workflow Status Notifications appeared first on AutoVitals.

The collaboration combines BayIQ’s loyalty rewards program with AutoOps’ intuitive scheduling capabilities to deliver significant benefits such as:

• Enhanced Appointment Management: Inside the AutoOps online scheduling tool, service advisors and managers can now see if a customer has available BayIQ rewards. This information will also automatically sync with the shop’s point-of-sale system, streamlining operations and improving customer interactions.

• Personalized Scheduling Experience: When customers in the BayIQ rewards program schedule an appointment online through AutoOps, the system will recognize their details and display their available BayIQ rewards dollars. This visibility incentivizes customers to return for service, knowing they can redeem their rewards.

Jennifer Thronson, COO of BayIQ, shared her excitement stating, “Integrating BayIQ with AutoOps brings added convenience and value to both shops and customers. Shops can now effortlessly use loyalty data to drive visits, while customers enjoy a seamless scheduling experience that highlights the benefits of their rewards program.”

By integrating BayIQ’s rewards data into the AutoOps platform, shops can provide a better customer experience while increasing appointment bookings and revenue. This collaboration ensures every interaction is tailored and rewarding, fostering long-term customer loyalty.

Steve Fafel, Co-Founder of AutoOps, added, “Our goal is to make it as simple as possible for customers to get the service they need. By integrating rewards into the scheduling experience, we’re giving customers an effortless way to get more value from every visit.”

About BayIQ

BayIQ, a SaaS company powered by AutoVitals, provides automated marketing software to the independent tire and automotive repair industry, addressing each critical marketing function. BayIQ’s loyalty rewards program, combined with key features like automated service reminders, email and text message marketing, appointment scheduling, and online reviews, gives dealers the tools needed to increase car count and average repair orders by building customer loyalty. Learn more at www.bayiq.com.

About AutoOps

AutoOps is the leading online scheduling tool for auto shops—fully customizable and seamlessly integrated with the industry’s top shop management systems. With features such as bookings via Google, overflow and after-hours call coverage, automatic upselling of declined work, and abandoned appointment tracking, AutoOps enables shops to provide the modern scheduling experience that today’s customers expect.

For more information on how BayIQ and AutoOps are transforming appointment scheduling for auto repair shops, contact:

Jennifer Thronson 
Chief Operating Officer
info@bayiq.com 
(480) 752-0310

The post BayIQ Announces Integration with AutoOps’ Online Scheduling Tool appeared first on AutoVitals.

The integration allows Cinch users to leverage BayIQ’s loyalty rewards data, enabling a deeper understanding of customer behavior and preferences. This advanced capability empowers shops to:

• Personalize Customer Communication: Send tailored marketing messages, including loyalty rewards updates, to keep customers engaged and coming back.
• Enhance CRM Segmentation: Segment audiences based on BayIQ data, such as loyalty program enrollment, available rewards, and customer activity. 

For example, shops can now use Cinch to identify customers with unused rewards in BayIQ and send personalized offers to bring them back into the shop. The seamless flow of data between BayIQ and Cinch ensures that shops can optimize their customer interactions with the right message at the right time—maximizing marketing ROI and customer loyalty.

“This integration combines the strengths of BayIQ’s loyalty rewards platform with Cinch’s advanced marketing automation and segmentation capabilities, giving shops the tools they need to make smarter, more personalized marketing decisions,” said Jennifer Thronson, COO of BayIQ. “We’re thrilled to help shops increase car count and average repair orders by creating more meaningful connections with their customers.”

“As a team that deeply respects BayIQ’s innovative approach to loyalty and customer engagement, we’re thrilled to partner with them on this exciting integration,” said Danny Webb, VP of Partnerships with Cinch. “By combining BayIQ’s loyalty rewards data with Cinch’s comprehensive CRM platform, we’re empowering shops with a seamless way to manage communications, enhance customer journeys, and deliver delightful experiences—whether it’s sharing points balances via postcards or creating personalized touchpoints when points are earned or redeemed. This partnership equips our clients with the tools they need to build stronger, more meaningful relationships with their customers.”

About BayIQ

BayIQ, a SaaS company powered by AutoVitals, provides automated marketing software to the independent tire and automotive repair industry, addressing each critical marketing function. BayIQ’s loyalty rewards program, combined with key features like automated service reminders, email and text message marketing, appointment scheduling, and online reviews, gives dealers the tools needed to increase car count and average repair orders by building customer loyalty. Learn more at www.bayiq.com.

About Cinch

Cinch does everything you expect from an automotive CRM—service reminders, reputation management, declined service communications, and more. The difference? Cinch uses predictive AI to ensure your shop’s marketing is smart. By factoring in customer driving behavior, price sensitivity, and channel preferences, Cinch delivers the right message to the right customer at the right time. Stop treating every customer the same with spray-and-pray reminders. Start using Cinch to maximize results and minimize wasted discounts.

Contact Information:
Jennifer Thronson
Chief Operating Officer
info@bayiq.com
(480) 752-0310

The post BayIQ Announces Integration with Cinch’s Robust CRM Platform appeared first on AutoVitals.

This update empowers shops to send more personalized Thank You messages via email and text to create memorable customer experiences and boost their online reputation. 

Key features of the update include:

• Two new Thank You email templates – Modern and professional designs that are fully customizable to reflect each shop’s unique branding.
• Customizable Thank You text messages – Shops can now tailor their thank you texts, ensuring consistent communication across all channels.
• Customizable CTAs (Call-to-Actions) – Shops can choose to direct customers to leave a review, create a custom CTA, or send a simple message without any CTA.

“Our latest update is all about giving shops more control and flexibility over how they connect with their customers after each visit,” said Jon Belmonte, CEO of AutoVitals. “By modernizing the Thank You messaging, we’re not only aligning with consumer preferences but also helping shops generate more 5-star reviews, which is critical for their success in today’s competitive environment.”

This update is just the beginning. AutoVitals has plans to roll out a series of CRM enhancements throughout 2025, focused on further improving communication, customer retention, and shop efficiency. 

For more information on the new CRM features and future updates, visit autovitals.com/crm. 

About AutoVitals

AutoVitals is the only complete shop success solution driving profitable growth for the independent auto repair shop industry. AutoVitals solutions include digital vehicle inspections (DVI), workflow automation, CRM, websites, and digital marketing. Learn more about how AutoVitals solutions help auto repair shops sell more recommended jobs, manage a greater car count, and maintain their highest standard of customer service at www.autovitals.com.

Contact Information:
Lauren Thunen
Manager, Marketing & Lead Generation
lauren.thunen@autovitalsinc.com

The post AutoVitals Announces First of Several Important CRM Updates: Customizable Thank You Message Templates appeared first on AutoVitals.

“At AutoVitals, we understand the importance of providing actionable data for auto repair shop owners and managers,” said Robert Allen, Director of Product Management at AutoVitals. “Our new Business Control Panel Reports provide the insights needed to make informed decisions and maximize shop efficiency.”

The Business Control Panel Reports provide actionable insights across key areas of shop performance, enabling owners and managers to make data-driven decisions that optimize both efficiency and productivity. The Business Control Panel Reports summarize data from AutoVitals’ 60+ key performance indicators into easy-to-understand reports to empower shop owners and managers with the information they need to improve their business. 

Currently, AutoVitals is the only solution in the automotive aftermarket that provides this level of reporting embedded directly into its digital vehicle inspection, workflow management, and CRM platform. The new Business Control Panel Reports demonstrate AutoVitals’ commitment to furthering its position as the most impactful complete shop success solution to drive profitable growth for independent auto repair shops.  

AutoVitals client and multi-location owner Greg Masewic affirmed the importance of the Business Control Panel, stating, “While our point of sale ensures smooth day-to-day operations, we run and grow our business through AutoVitals, all enabled by the data and insights in the Business Control Panel. The ability to access detailed information on every aspect of our shop’s operations through the Business Control Panel reports has been invaluable.” 

The new reports include:

• TeE Times Report: TeE Times give live and historical data on technician productivity and efficiency, allowing shop owners to identify trends and optimize resource allocation.
• Transaction Audit Report: Allows users to search for repair orders based on date criteria and provides detailed information about each repair order (RO), making it easy to audit and review past transactions.
• Tech Effectiveness Report: Helps analyze actions and topics for selected inspection types per technician, helping identify opportunities for technician training or process improvement.
• Tech Efficiency Report: Including both a Job Report and Inspection Report, this tool provides a detailed overview of jobs or inspections for each RO, helping owners and managers track technician performance and efficiency in real-time.
• Shop Effectiveness Report: This report Features Repair Order Inspection and Workflow Reports and provides a detailed overview of inspection processes or workflow steps for each repair order, helping shops identify bottlenecks and improve overall workflow.
• Historical Inspection Results: Allows users to filter and search through historical inspection records by various criteria, such as inspection date, repair order number, and VIN, giving shop owners a comprehensive view of past inspection performance.   

By giving shop owners deeper, more actionable insight into technician performance, transaction history, and workflow effectiveness, these reports are designed to help improve profitability and streamline operations.

The New Transaction Audit Report in AutoVitals’ Business Control Panel

About AutoVitals

AutoVitals is the only complete shop success solution driving profitable growth for the independent auto repair shop industry. AutoVitals solutions include digital vehicle inspections (DVI), workflow automation, CRM, websites, and digital marketing. Learn more about how AutoVitals solutions help auto repair shops sell more recommended jobs, manage a greater car count, and maintain their highest standard of customer service at www.autovitals.com.

Contact Information:
Lauren Thunen
Manager, Marketing & Lead Generation
lauren.thunen@autovitalsinc.com

The post AutoVitals Releases New Business Control Panel Reports appeared first on AutoVitals.

Jon Belmonte, AutoVitals CEO, shared his excitement on Thorley joining the team stating, “I’m very much looking forward to Scott Thorley joining the AutoVitals team. Scott expands our executive team with an invaluable blend of automotive aftermarket insight and product and technical expertise. Scott embodies each of AutoVitals’ core values – he is customer-focused, innovative, impactful, accountable, and real. Scott will be influential in extending our position as the most impactful and reliable software solution driving shop success for independent automotive repair shops.” 

As the SVP, Clients & Partners, Scott will lead AutoVitals Client team to increase product adoption to ensure clients get the full value of AutoVitals’ solutions. Additionally, Scott will work closely with our Integrations and Technical Support teams and with our Partners to increase the value of AutoVitals’ product offerings to the market. 

Scott Thorley expressed his enthusiasm to join the AutoVitals team stating, “I am thrilled to be joining AutoVitals, the leading shop success solution that helps shop owners achieve their goals. I am eager to dive in and build upon AutoVitals’ already strong Client and Partner teams.” 

Before joining the AutoVitals team, Scott spent over a decade as the President of Automotive Management Solutions (AMS). As the founder & President of AMS, Scott was instrumental in helping R.O. Writer and Protractor shops implement and fully adopt their systems by creating a culture that earned AMS the reputation of always going above and beyond to help the customer get the most from their software solutions.  

About AutoVitals

AutoVitals is the only complete shop success solution driving profitable growth for the independent auto repair shop industry. AutoVitals solutions include digital vehicle inspections (DVI), workflow automation, CRM, websites, and digital marketing. Learn more about how AutoVitals solutions help auto repair shops sell more recommended jobs, manage a greater car count, and maintain their highest standard of customer service at www.autovitals.com. 

Contact 

Lauren Thunen 

Manager, Marketing & Lead Generation 

AutoVitals 

lauren.thunen@autovitalsinc.com

The post Scott Thorley Joins AutoVitals Executive Team as Senior Vice President, Clients & Partners appeared first on AutoVitals.

The new Repair Order Tiles enhance workflow management by providing auto repair shops with real-time visibility into the status of each repair order. The tiles visually represent the most critical information that shop owners and technicians need to make informed decisions quickly, reducing bottlenecks and ensuring that work is completed on time. By streamlining this process, AutoVitals enables shops to increase productivity, reduce delays, and provide better customer service. This innovation has already been embraced by many shops, proving to be a game-changer in operational efficiency.

Jon Belmonte, AutoVitals CEO, shared his excitement, stating, “The entire AutoVitals team is thrilled to be a recipient of the 2024 MOTOR Top 20 Award. This recognition is a testament to AutoVitals’ commitment to innovation and to further enabling profitable growth for our clients and other industry professionals. This award motivates our team to continue extending our position as the most impactful and reliable software solution for independent automotive repair shops.”

AutoVitals new Repair Order Tile with all new features enabled.

AutoVitals is honored to participate and receive this recognition from MOTOR Information Systems. Each year the MOTOR Top 20 Awards recognizes twenty new and innovative solutions that advance the automotive aftermarket. This is the second time AutoVitals has been recognized as a MOTOR Top 20 Awards winner. The Top 20 winners are selected based on an online voting system that is open to the public. The 2024 MOTOR Top 20 Award Winners will be further recognized at AAPEX which will take place November 4-7, 2024, in Las Vegas, Nevada. 

To learn more about the #MOTORTop20 competition and view all the 2024 winners, visit: https://www.motor.com/top20awards-winners/.  

About AutoVitals

AutoVitals is the only complete shop success solution driving profitable growth for the independent auto repair shop industry. AutoVitals solutions include digital vehicle inspections (DVI), workflow automation, CRM, websites, and digital marketing. Learn more about how AutoVitals solutions help auto repair shops sell more recommended jobs, manage a greater car count, and maintain their highest standard of customer service at www.autovitals.com. 

About MOTOR

MOTOR Information Systems, a Hearst Company, is one of the world’s premier suppliers of automotive data and since 1903, has provided accurate, thorough and timely information. For more information, visit motor.com.

Contact Information:
Lauren Thunen
Manager, Marketing & Lead Generation
lauren.thunen@autovitalsinc.com

The post AutoVitals Recognized as a 2024 MOTOR Top 20 Awards Winner appeared first on AutoVitals.

AutoVitals’ RO Tiles now feature… 

Customization: Shops now have the ability to enable and disable most features on the Repair Order Tile to fit their shop’s operation. This means your home screen will be tailor-made for your shop’s needs and enable your shop staff to see everything they need, and nothing they don’t.

Promise Time Visibility: The best way to ensure customer satisfaction is to return their vehicle on time. Now, your shop team can see the promised time for every vehicle front and center on the Repair Order Tile. Additionally, shops can enable the Repair Order Tile to flash red if the promised time has passed to alert the shop team. Higher promise time visibility will enable your shop to consistently deliver exceptional customer service. 

Inspection Progress Bar: View real-time technician progress on the inspection. Plus, you can also view when your customers have opened the inspection and how long they have spent reviewing your shop’s recommendations from the RO Tile. This reduces the time spent by your team waiting on approvals and allows your service advisors to have more informed conversations with the customer. 

Job Progress Bar: You will never have to walk to the back of the shop to get an update on a vehicle’s progress again. At a glance, shop personnel can now see how many of the total labor lines have been completed on every open repair order and how many billed hours remain. The job progress bar eliminates any uncertainty of vehicle progress and the ability to meet the shop and customer’s expectations of the completed time.

Open and Idle Visibility: The new design will automatically highlight the RO Tiles that represent vehicles that are actively being worked on by a technician. This will allow your shop team to clearly see what vehicles are in bays and which vehicles in your shop are waiting for an inspection, parts, or work to be performed.

Doug Brackett, owner of Downtown Automotive and AutoVitals beta tester, shared his excitement about the release, stating, “I have been an AutoVitals client for over eight years and this TVPx update is a big improvement in usability and game changer to the appearance and functionality of the product. Increases to operational efficiency have a profound effect on my shops bottom line and AutoVitals is always looking for ways to improve”. 

The new Repair Order Tile with all new features enabled.

The new Repair Order Tile with all optional features disabled.

AutoVitals Director of Product, Robert Allen added, “I am excited to launch this new design for AutoVitals’ home page, the TVP, and RO Tile because it brings a more modern design, and simplifies the user experience while maintaining the valuable functionality that our clients, small business owners across the country, use every day to drive their business. We’ve also made the TVP more flexible so that users can remove features they don’t use for a more personalized experience, or highlight some of the key pieces of information to make important actions easier to identify. Ultimately, it will translate to more efficient workflow, resulting in a better process for your team, and your customers.”

At AutoVitals, we know that in your shop, time is money. All the new features of the RO Tile and the Today’s Vehicle Page have been designed with your shop’s efficiency and ease of use in mind. This release solidifies AutoVitals’ position as the industry leader in workflow management, giving independent repair shops more control over their car count. AutoVitals remains committed to continually releasing innovative products to meet the evolving needs of auto repair shops and enhance customer satisfaction. For further information about AutoVitals and its new functionalities, please request a product demonstration at autovitals.com/demo. 

About AutoVitals:
AutoVitals is the leading provider of integrated software solutions for managing automotive shop workflow, internet marketing, and motorist engagement. The company’s shop success solutions automate every touchpoint of the vehicle repair transaction with motorists and enable efficient shop management. AutoVitals’ platform includes digital inspections, automated service reminders, consumer engagement, repair status updates, POS integration, educational videos, sales-to-technician communication, and real-time integration to repair data/POS. Learn more at www.autovitals.com.

Contact Information:
Lauren Thunen
Manager, Marketing & Lead Generation
lauren.thunen@autovitalsinc.com

The post AutoVitals Unveils New Home Screen and Repair Order Tiles to Significantly Enhance Workflow Management Capabilities appeared first on AutoVitals.

AutoVitals is renowned for its innovative software solutions that optimize shop workflows, streamline operations, and elevate customer satisfaction for auto repair shops. By joining forces with IMDA, AutoVitals will extend its expertise to Midas dealers at a discounted rate, empowering them with industry-leading digital vehicle inspections, workflow automation, CRM, and more to drive their businesses’ growth.

“We are delighted to partner with the International Midas Dealers Association and extend our shop success solutions to their network of dedicated franchisees,” said Jon Belmonte, CEO of AutoVitals. “Our mission at AutoVitals is to empower automotive service providers with the tools they need to succeed in today’s digital landscape. We are confident that our partnership with IMDA will enable Midas dealers to elevate their service offerings and drive customer loyalty.”

The AutoVitals and IMDA partnership represents a significant step toward the advancement of automotive service excellence. By leveraging AutoVitals’ cutting-edge technology and the collective expertise of IMDA’s network, Midas dealers will be poised to thrive in the competitive automotive service landscape. 

For more information about AutoVitals and its digital solutions, please visit autovitals.com.

About AutoVitals:
AutoVitals is the leading provider of integrated software solutions for managing automotive shop workflow, internet marketing, and motorist engagement. The company’s shop success solutions automate every touchpoint of the vehicle repair transaction with motorists and enable efficient shop management. AutoVitals’ platform includes digital inspections, automated service reminders, consumer engagement, repair status updates, POS integration, educational videos, sales-to-technician communication, and real-time integration to repair data/POS. Learn more at www.autovitals.com.

About International Midas Dealers Association:
The International Midas Dealers Association (IMDA) is a network of Midas franchisees dedicated to delivering exceptional vehicle care and customer service. IMDA provides its members with resources, training, and networking opportunities to enhance their skills and drive business growth. Learn more at imda.today.

Contact Information:
Lauren Thunen
Marketing Manager
lauren.thunen@autovitalsinc.com

The post AutoVitals Partners with International Midas Dealers Association (IMDA) to Maximize Profitability for Members appeared first on AutoVitals.