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With this addition, shops using AutoVitals’ websites can now display a “Book Online” button prominently on their Google Business Profile. This feature helps shops capture more leads, faster, and stand out from local competition in Google Maps and search results.  

“Visibility and ease of booking are essential for today’s auto shops,” said Robert Allen, Director of Product at AutoVitals. “This integration with Reserve with Google helps our shops stand out in search results and makes it incredibly simple for customers to take action right when they’re searching for automotive services. It’s a win for both the business and the vehicle owner.”

Once the “Book Online” button is live and optimize, shops can expect:

• Increased Visibility: Appear more prominently in search with action-ready booking features.
  
• Frictionless Booking: Customers book directly through Google Search and Maps.
  
• Operational Efficiency: Reduce inbound calls and save time with automated appointment scheduling.
  

The addition of Reserve with Google aligns with AutoVitals’ ongoing mission to equip independent repair shops with digital tools that drive growth, efficiency, and customer satisfaction.

To learn more about how to activate Reserve with Google for your shop, contact your AutoVitals Customer Success Advisor or sales@autovitals.com.

About AutoVitals 

AutoVitals helps independent auto repair shops run more customer-focused, efficient, and profitable businesses. From online booking to vehicle pickup, AutoVitals keeps your service team aligned and customers informed—with digital inspections, workflow management, CRM, websites, and marketing solutions that drive real results. Built for serious shops ready for serious results, AutoVitals empowers repair professionals to deliver high-quality and transparent service — so they can grow with confidence and integrity. Learn more at www.autovitals.com.

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This accomplishment reflects AutoVitals’ proven ability to manage high-performing ad campaigns tailored specifically to the needs of auto repair shops.

What Earning Google Partner Status Means:

• Performance Excellence: AutoVitals surpasses Google’s threshold of 70%, demonstrating the team’s ability to drive real results through continuous campaign improvements.
• Proven Investment: Over the last 90 days, AutoVitals managed 30x the minimum ad spend for Google Partners—showcasing a robust portfolio of active, high-value campaigns.
• Certified Expertise: AutoVitals has certified Google Ads professionals on staff, ensuring campaigns are managed by individuals with deep knowledge of Search and Display advertising.

“Being named a Google Partner is more than a badge—it’s proof of our commitment to helping shops attract new customers and grow with confidence,” said Robert Allen, Director of Product Management. “It validates our strategy of combining data-driven advertising with deep industry expertise to drive serious results for serious shops.”

As a Google Partner, AutoVitals is even better equipped to provide auto repair shops with the cutting-edge solutions they need to thrive in a competitive digital landscape.

Discover how AutoVitals’ marketing solutions help shops dominate local search and grow with confidence. Visit www.autovitals.com/websites-and-digital-marketing/. 

About AutoVitals

AutoVitals helps independent auto repair shops run more customer-focused, efficient, and profitable businesses. From online booking to vehicle pickup, AutoVitals keeps your service team aligned and customers informed—with digital inspections, workflow management, CRM, websites, and marketing solutions that drive real results. Built for serious shops ready for serious results, AutoVitals empowers repair professionals to deliver high-quality and transparent service — so they can grow with confidence and integrity. Learn more at www.autovitals.com.

Media Contact:
Lauren Thunen
Manager, Marketing & Lead Generation
marketing@autovitals.com

The post AutoVitals Earns Google Partner Status appeared first on AutoVitals.

This update, built on direct feedback from shop owners and service advisors, reflects AutoVitals’ commitment to developing innovative, customer-focused solutions that drive real results.

“We believe technology should make a shop’s day easier—not more complicated,” said Jennifer Thronson, Chief Operating Officer, at AutoVitals. “This launch is a perfect example of how seriously we take our customers’ feedback. Every improvement in the Inspection Builder—whether it’s drag-and-drop simplicity or smarter canned job mapping—came directly from listening to the shops we serve. Their insights help us innovate with purpose and build tools that truly support their success.”

What’s New in the Inspection Builder?

• Updated User Interface: Designed to enhance the overall user experience with a more intuitive layout, improved organization, and a cleaner, more modern look.
• Drag & Drop: Organize inspection sheets quickly with a flexible, user-friendly drag-and-drop layout.
• Smarter Canned Job Mapping: Quickly find and map multiple canned jobs at once with the new search and multi-select features—cutting down setup time significantly.
• Direct Access from the TVP:  Access the Inspection Builder directly from the Today’s Vehicle Page (TVP) for a more streamlined workflow—no more backtracking.

These enhancements are part of AutoVitals’ broader mission to help independent auto repair shops operate more efficiently. The new Inspection Builder supports shops in delivering a consistent inspection process, faster approvals, and a transparent customer experience that builds trust and drives retention.

About AutoVitals

AutoVitals helps independent auto repair shops run more customer-focused, efficient, and profitable businesses. From online booking to vehicle pickup, AutoVitals keeps your service team aligned and customers informed—with digital inspections, workflow management, CRM, websites, and marketing solutions that drive real results. Built for serious shops ready for serious results, AutoVitals empowers repair professionals to deliver high-quality and transparent service — so they can grow with confidence and integrity. Learn more at www.autovitals.com.

Media Contact:
Lauren Thunen
Manager, Marketing & Lead Generation
marketing@autovitals.com

The post AutoVitals Launches New Inspection Builder appeared first on AutoVitals.

Market Genie leverages cutting-edge data capture technology to analyze local, regional, and national market activity, providing shop owners with a clearer understanding of their competitive landscape. By integrating seamlessly with AutoVitals’ Business Control Panel, users can compare their shop’s performance against anonymized industry benchmarks, gaining a strategic edge in optimizing pricing, service offerings, and operational decisions.

“We’re thrilled to partner with Market Genie to bring real-time market intelligence directly into the hands of shop owners,” said Jennifer Thronson, COO at AutoVitals. “Market Genie’s ability to compare shop data to national benchmarks strengthens our mutual client’s ability to make data-driven decisions, improve efficiency, and maximize profitability.”  

Market Genie’s secure and anonymized data collection ensures that user information remains private while still delivering critical insights that help shops refine their strategies. Shops utilizing AutoVitals and Market Genie can leverage this integration to:

• Benchmark key performance metrics against local and national trends.
• Identify emerging market patterns and adjust business strategies accordingly.
• Optimize workflow and service pricing to stay competitive.
• Increase revenue and profitability with data-backed decision-making.

“Market Genie was created for shop owners, by shop owners, with the mission of giving shop owners real time visibility into how they are doing versus the competition,” said Parham Parastaran, Founder of Market Genie. “By partnering with AutoVitals, we’re enabling even more shop owners to harness the power of real-time market data and take their businesses to the next level.”

This collaboration marks a significant step in empowering independent auto repair shops with the advanced analytics and insights they need to thrive in an increasingly competitive market. 

About AutoVitals 

AutoVitals is the only complete shop success solution driving profitable growth for the independent auto repair shop industry. AutoVitals solutions include digital vehicle inspections (DVI), workflow automation, CRM, websites, and digital marketing. Learn more about how AutoVitals solutions help auto repair shops sell more recommended jobs, manage a greater car count, and maintain their highest standard of customer service at www.autovitals.com.

About Market Genie  

Leveraging real-time data, Market Genie gives you precise trends and benchmarks around local, regional, or national automotive repair & tire shop activity. Market Genie’s analytics are creatively simplified and summarized, allowing shop owners to understand, in real-time, market insights in order to improve operations, make better business decisions, and gain a competitive edge in the marketplace. Market Genie does this safely and securely, anonymizing data and emphasizing privacy and security for every user on the platform. Learn more at www.marketgenie.app.

Contact Information:
Lauren Thunen
Manager, Marketing & Lead Generation
lauren.thunen@autovitalsinc.com

The post AutoVitals Partners with Market Genie appeared first on AutoVitals.

The upgraded Workflow Status Notifications enable shops to send real-time updates to their customers whenever their vehicle moves to a new status in the shop, like “Inspection Complete,” “Waiting for Approval,” “Work in Progress,” and “Vehicle Ready for Pick Up.”  

Key Benefits of the Enhanced Workflow Status Notifications Include:

• Modernized Templates: Designed to match evolving customer preferences for streamlined and professional communication.
• Step-by-Step Transparency: Notifications clearly indicate the current workflow step and remaining steps in the vehicle repair process, offering unparalleled clarity.
• Clear Calls to Action: Customizable CTAs ensure customers always know what to do next, reducing delays in approval and decision-making.  

Customizable Features for Workflow Notifications:
Shops can tailor their notifications to suit their unique operations and communication style. Options include:

• Customizing their shop’s workflow steps for comprehensive customer insight.
• Adding custom messages with dynamic fields such as the customer’s name, service advisor details, inspection URL, shop information, repair order number, and vehicle details (year, make, and model).

“Effective communication is the cornerstone of a great customer experience, and these enhanced Workflow Status Notifications give our shops a significant edge over competitors. By offering customizable notifications and unparalleled transparency into the repair process, we’re empowering shops to exceed customer expectations and build lasting trust,” said Jennifer Thronson, COO at AutoVitals.

For more information on the new Workflow Status Notifications and how they can help your shop stand out, request a product demonstration at ww.autovitals.com/demo. 

About AutoVitals

AutoVitals is the only complete shop success solution driving profitable growth for the independent auto repair shop industry. AutoVitals solutions include digital vehicle inspections (DVI), workflow automation, CRM, websites, and digital marketing. Learn more about how AutoVitals solutions help auto repair shops sell more recommended jobs, manage a greater car count, and maintain their highest standard of customer service at www.autovitals.com.

Contact Information:
Lauren Thunen
Manager, Marketing & Lead Generation
lauren.thunen@autovitalsinc.com

The post AutoVitals Releases Enhanced Workflow Status Notifications appeared first on AutoVitals.

The collaboration combines BayIQ’s loyalty rewards program with AutoOps’ intuitive scheduling capabilities to deliver significant benefits such as:

• Enhanced Appointment Management: Inside the AutoOps online scheduling tool, service advisors and managers can now see if a customer has available BayIQ rewards. This information will also automatically sync with the shop’s point-of-sale system, streamlining operations and improving customer interactions.

• Personalized Scheduling Experience: When customers in the BayIQ rewards program schedule an appointment online through AutoOps, the system will recognize their details and display their available BayIQ rewards dollars. This visibility incentivizes customers to return for service, knowing they can redeem their rewards.

Jennifer Thronson, COO of BayIQ, shared her excitement stating, “Integrating BayIQ with AutoOps brings added convenience and value to both shops and customers. Shops can now effortlessly use loyalty data to drive visits, while customers enjoy a seamless scheduling experience that highlights the benefits of their rewards program.”

By integrating BayIQ’s rewards data into the AutoOps platform, shops can provide a better customer experience while increasing appointment bookings and revenue. This collaboration ensures every interaction is tailored and rewarding, fostering long-term customer loyalty.

Steve Fafel, Co-Founder of AutoOps, added, “Our goal is to make it as simple as possible for customers to get the service they need. By integrating rewards into the scheduling experience, we’re giving customers an effortless way to get more value from every visit.”

About BayIQ

BayIQ, a SaaS company powered by AutoVitals, provides automated marketing software to the independent tire and automotive repair industry, addressing each critical marketing function. BayIQ’s loyalty rewards program, combined with key features like automated service reminders, email and text message marketing, appointment scheduling, and online reviews, gives dealers the tools needed to increase car count and average repair orders by building customer loyalty. Learn more at www.bayiq.com.

About AutoOps

AutoOps is the leading online scheduling tool for auto shops—fully customizable and seamlessly integrated with the industry’s top shop management systems. With features such as bookings via Google, overflow and after-hours call coverage, automatic upselling of declined work, and abandoned appointment tracking, AutoOps enables shops to provide the modern scheduling experience that today’s customers expect.

For more information on how BayIQ and AutoOps are transforming appointment scheduling for auto repair shops, contact:

Jennifer Thronson 
Chief Operating Officer
info@bayiq.com 
(480) 752-0310

The post BayIQ Announces Integration with AutoOps’ Online Scheduling Tool appeared first on AutoVitals.

The integration allows Cinch users to leverage BayIQ’s loyalty rewards data, enabling a deeper understanding of customer behavior and preferences. This advanced capability empowers shops to:

• Personalize Customer Communication: Send tailored marketing messages, including loyalty rewards updates, to keep customers engaged and coming back.
• Enhance CRM Segmentation: Segment audiences based on BayIQ data, such as loyalty program enrollment, available rewards, and customer activity. 

For example, shops can now use Cinch to identify customers with unused rewards in BayIQ and send personalized offers to bring them back into the shop. The seamless flow of data between BayIQ and Cinch ensures that shops can optimize their customer interactions with the right message at the right time—maximizing marketing ROI and customer loyalty.

“This integration combines the strengths of BayIQ’s loyalty rewards platform with Cinch’s advanced marketing automation and segmentation capabilities, giving shops the tools they need to make smarter, more personalized marketing decisions,” said Jennifer Thronson, COO of BayIQ. “We’re thrilled to help shops increase car count and average repair orders by creating more meaningful connections with their customers.”

“As a team that deeply respects BayIQ’s innovative approach to loyalty and customer engagement, we’re thrilled to partner with them on this exciting integration,” said Danny Webb, VP of Partnerships with Cinch. “By combining BayIQ’s loyalty rewards data with Cinch’s comprehensive CRM platform, we’re empowering shops with a seamless way to manage communications, enhance customer journeys, and deliver delightful experiences—whether it’s sharing points balances via postcards or creating personalized touchpoints when points are earned or redeemed. This partnership equips our clients with the tools they need to build stronger, more meaningful relationships with their customers.”

About BayIQ

BayIQ, a SaaS company powered by AutoVitals, provides automated marketing software to the independent tire and automotive repair industry, addressing each critical marketing function. BayIQ’s loyalty rewards program, combined with key features like automated service reminders, email and text message marketing, appointment scheduling, and online reviews, gives dealers the tools needed to increase car count and average repair orders by building customer loyalty. Learn more at www.bayiq.com.

About Cinch

Cinch does everything you expect from an automotive CRM—service reminders, reputation management, declined service communications, and more. The difference? Cinch uses predictive AI to ensure your shop’s marketing is smart. By factoring in customer driving behavior, price sensitivity, and channel preferences, Cinch delivers the right message to the right customer at the right time. Stop treating every customer the same with spray-and-pray reminders. Start using Cinch to maximize results and minimize wasted discounts.

Contact Information:
Jennifer Thronson
Chief Operating Officer
info@bayiq.com
(480) 752-0310

The post BayIQ Announces Integration with Cinch’s Robust CRM Platform appeared first on AutoVitals.

This update empowers shops to send more personalized Thank You messages via email and text to create memorable customer experiences and boost their online reputation. 

Key features of the update include:

• Two new Thank You email templates – Modern and professional designs that are fully customizable to reflect each shop’s unique branding.
• Customizable Thank You text messages – Shops can now tailor their thank you texts, ensuring consistent communication across all channels.
• Customizable CTAs (Call-to-Actions) – Shops can choose to direct customers to leave a review, create a custom CTA, or send a simple message without any CTA.

“Our latest update is all about giving shops more control and flexibility over how they connect with their customers after each visit,” said Jon Belmonte, CEO of AutoVitals. “By modernizing the Thank You messaging, we’re not only aligning with consumer preferences but also helping shops generate more 5-star reviews, which is critical for their success in today’s competitive environment.”

This update is just the beginning. AutoVitals has plans to roll out a series of CRM enhancements throughout 2025, focused on further improving communication, customer retention, and shop efficiency. 

For more information on the new CRM features and future updates, visit autovitals.com/crm. 

About AutoVitals

AutoVitals is the only complete shop success solution driving profitable growth for the independent auto repair shop industry. AutoVitals solutions include digital vehicle inspections (DVI), workflow automation, CRM, websites, and digital marketing. Learn more about how AutoVitals solutions help auto repair shops sell more recommended jobs, manage a greater car count, and maintain their highest standard of customer service at www.autovitals.com.

Contact Information:
Lauren Thunen
Manager, Marketing & Lead Generation
lauren.thunen@autovitalsinc.com

The post AutoVitals Announces First of Several Important CRM Updates: Customizable Thank You Message Templates appeared first on AutoVitals.

“At AutoVitals, we understand the importance of providing actionable data for auto repair shop owners and managers,” said Robert Allen, Director of Product Management at AutoVitals. “Our new Business Control Panel Reports provide the insights needed to make informed decisions and maximize shop efficiency.”

The Business Control Panel Reports provide actionable insights across key areas of shop performance, enabling owners and managers to make data-driven decisions that optimize both efficiency and productivity. The Business Control Panel Reports summarize data from AutoVitals’ 60+ key performance indicators into easy-to-understand reports to empower shop owners and managers with the information they need to improve their business. 

Currently, AutoVitals is the only solution in the automotive aftermarket that provides this level of reporting embedded directly into its digital vehicle inspection, workflow management, and CRM platform. The new Business Control Panel Reports demonstrate AutoVitals’ commitment to furthering its position as the most impactful complete shop success solution to drive profitable growth for independent auto repair shops.  

AutoVitals client and multi-location owner Greg Masewic affirmed the importance of the Business Control Panel, stating, “While our point of sale ensures smooth day-to-day operations, we run and grow our business through AutoVitals, all enabled by the data and insights in the Business Control Panel. The ability to access detailed information on every aspect of our shop’s operations through the Business Control Panel reports has been invaluable.” 

The new reports include:

• TeE Times Report: TeE Times give live and historical data on technician productivity and efficiency, allowing shop owners to identify trends and optimize resource allocation.
• Transaction Audit Report: Allows users to search for repair orders based on date criteria and provides detailed information about each repair order (RO), making it easy to audit and review past transactions.
• Tech Effectiveness Report: Helps analyze actions and topics for selected inspection types per technician, helping identify opportunities for technician training or process improvement.
• Tech Efficiency Report: Including both a Job Report and Inspection Report, this tool provides a detailed overview of jobs or inspections for each RO, helping owners and managers track technician performance and efficiency in real-time.
• Shop Effectiveness Report: This report Features Repair Order Inspection and Workflow Reports and provides a detailed overview of inspection processes or workflow steps for each repair order, helping shops identify bottlenecks and improve overall workflow.
• Historical Inspection Results: Allows users to filter and search through historical inspection records by various criteria, such as inspection date, repair order number, and VIN, giving shop owners a comprehensive view of past inspection performance.   

By giving shop owners deeper, more actionable insight into technician performance, transaction history, and workflow effectiveness, these reports are designed to help improve profitability and streamline operations.

The New Transaction Audit Report in AutoVitals’ Business Control Panel

About AutoVitals

AutoVitals is the only complete shop success solution driving profitable growth for the independent auto repair shop industry. AutoVitals solutions include digital vehicle inspections (DVI), workflow automation, CRM, websites, and digital marketing. Learn more about how AutoVitals solutions help auto repair shops sell more recommended jobs, manage a greater car count, and maintain their highest standard of customer service at www.autovitals.com.

Contact Information:
Lauren Thunen
Manager, Marketing & Lead Generation
lauren.thunen@autovitalsinc.com

The post AutoVitals Releases New Business Control Panel Reports appeared first on AutoVitals.